F.A.Q.

1. How do I contact the Shuttle Service Central Reservations Office?

If you are outside of the Barcelona - Spain please email us at info@barcelona-shuttle-service.com. We also have a Phone number to Assistance in case you have any problem with our service (+34 931161317).

2. How do I know if my reservation is confirmed?

At the time of Reservation and Payment you will receive a Booking Confirmation. On confirmation of your booking you will receive an e-mail confirmation that's mean is confirmed, which you should print and carry with you when you travel and which contains important travel information like our Assistance Phone Number in case you can not contact the driver.

3. How do I find my driver?

In most cases your driver will be waiting in front of your arrival gate with an Shuttle Service sign bearing the lead name of your group. This may however vary depending on your airport and the service you have booked, so it is important to follow the Airport Instructions on your Transport Voucher, which give you full details.

4. What happens if I cannot find my driver?

Having ensured that you have correctly followed the Airport Instructions on your Transport Vouchers, contact your Shuttle Service Assistance Number (+34 931161317) and tell us a specific easy meeting point; the assistance will contact the driver and will inform him about it.

5. How long will I have to wait at the airport?

If you have booked a Private Transfer your driver should be ready to depart as soon as your group has arrived. Where flights arrive on time we aim to leave within 45 minutes of meeting your driver. If you have been delayed please contact your Agent on the number provided on your Transport Voucher to re-organise the transport with the different schedule.

6. I have lost my luggage. Will Shuttle Service collect it for me later?

All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address.

7. I have left something in the vehicle. How do I get it back?

Please contact Shuttle Service on the number provided on your Transport Voucher as outlined above with details of the missing items and your transfer. We will then endeavour to have the items returned to you. A charge may be applicable.

8. Do you offer discounted rates for children or babies?

Shuttle Service charge the same rate for all occupied seats. Please note that babies may not travel for free on an adult’s lap.

9. Can I have a refund if I cancel my booking?

Under certain circumstances – If you cancel your transfer more than 7 days in advance, please see the Shuttle Service Terms and Conditions for full details.

10. Can I have a receipt?

Your email Transport Voucher is your receipt.

11. How long is the journey to destination?

Approximate direct journey times are displayed on e-mail in the booking process and on your Transport Voucher. These times may vary depending on the service booked, or at peak times or if road conditions are poor.

12. I have lots of luggage, will there be room?

Each passenger has an allowance of one suitcase or similar and one ski or snowboard bag. If you are bringing a bike or golf clubs please check the box on step 4 to ensure that a suitable vehicle is supplied. Excess baggage may be refused.

13. Can we stop off at the supermarket or to pick up property keys en route?

Only by prior arrangement with your Shuttle Service (see Transport Voucher for contact details) and only if you are travelling by Private Transfer. Subject to availability, additional supplements may apply.

14. Can you pick me up at an Airport Hotel rather than the Airport itself?

Only by prior arrangement with Shuttle Service (see Transport Voucher for contact details) and only if you are travelling by Private Transfer. Subject to availability, additional supplements may apply.

15. Is the transfer direct or do we stop en route?

Private Transfers are normally direct and door-to-door. Shared Transfers and Scheduled Shared Transfers may be subject to brief stops to collect or drop-off other clients, or as part of the scheduled service.

16. Does the driver speak English?

In most cases Shuttle Services drivers speak English although scheduling requirements may mean that occasionally a non-English speaking driver may carry out a transfer.

17. Does the transfer vehicle have seat belts?

All smaller group transfers, those services supplied in cars and minibuses, are supplied in vehicles with seat belts. Larger buses may not supplied in vehicles with seat belts. All transfers are supplied in line with local regulations.

18. What type of vehicles do you have?

The majority of Shuttle Service Transfers are supplied in the new model Mercedes Viano minibus, or an equivalent vehicle. However other vehicles will be used to specifically accommodate your group, whatever the size.

19. I do not have a resort address, where will I be dropped off/ picked up?

If you are unable to supply a full resort address you will be dropped of and/ or picked up at the central tourist office for the destination selected at the time of booking.